Contact Our Home Physio & OT Team
We're here to help you or your loved one regain independence. Whether you have a question about our private home physiotherapy and occupational therapy in Hampshire, Dorset, or Wiltshire, or simply wish to discuss your needs, please do get in touch.
No GP referral is needed — you can contact us directly.
Speak Directly to an Expert
We know that navigating care for yourself or a loved one can feel daunting. When you call Medella, you won't be put through to a call centre — you'll most likely speak directly with Naomi, our Founder and Clinical Director.
Naomi can answer your questions, offer immediate clinical advice, and help you decide if a home visit is the right path for you or your family member. There's no obligation — just a friendly, helpful conversation.
Naomi Patrick
Clinical Director & Founder
"I'm always happy to have an initial chat about your situation — whether it's for you, a parent, or someone you care for. No question is too small."
Send Us an Enquiry
Local Area Direct Dials
All numbers route to our central team. Use the one nearest to you for a local-rate call.
Areas We Cover
We provide home visits across Hampshire, Dorset, and Wiltshire, including:
What Happens Next
Your Free Phone Call
A friendly, no-obligation chat. We'll answer your questions, listen to your concerns, and match you with the best therapist.
A Personal Introduction
The recommended therapist will contact you personally to introduce themselves and arrange a convenient time for your first home visit.
The Initial Assessment
Your dedicated therapist visits you at home for a comprehensive clinical assessment, then creates a personalised treatment plan.
Common Questions
Can a family member or carer be present?
Yes, absolutely. We strongly encourage family members or carers to be present, especially during the initial assessment. This helps everyone understand the treatment plan, learn how to support exercises at home, and be involved in goal-setting. Many families find it reassuring to meet the therapist who will be visiting their loved one.
Do I need a GP referral?
No — you can self-refer directly to us. There’s no need for a GP letter or consultant referral. However, if your GP or consultant has recommended physiotherapy or occupational therapy, please let us know so we can coordinate your care appropriately.
How much does a home visit cost?
Physiotherapy sessions start from £60 for a 30-minute follow-up. Initial assessments are £120. The first 5 miles of travel are free. Visit our prices page for full details.
How quickly can I be seen?
We typically arrange an initial assessment within a week of your first call. For hospital discharge or urgent rehabilitation needs, we can often arrange an expedited assessment within 48 hours — just let us know when you call.
Prefer to Talk Now?
Our team is available Mon-Sun, 8am-8pm. Call us for a free, no-obligation chat about how we can help you or your loved one at home.